Visitor
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1 Message
Device paused but not connected!
I’m trying to connect my phone to the wifi and it says, “your device is paused, please click link to unpause” send me to the app and i don’t know what to do from there. I’m addition my phone isn’t even connected to the wifi so how do I fix this or how do you fix this?!
CCEdgardo
Problem Solver
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513 Messages
3 years ago
Hi there, @user_f91e0e. Thank you for reaching out to us via our forums and creating a post. I understand that you want to unpause your device and you can definitely do it without being connected to the homes Wi-Fi from the awesome Xfinity App. You can use the following link https://comca.st/3Fq1hJX to learn more about what you can do and how to personalize your gateways settings.
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Born_lotus
Visitor
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1 Message
3 years ago
Make sure your WiFi on your phone is not set to auto connect and that your data is on. And once in the app at bottom click connect circle icon then scroll down to devices, it will say under the device that it's paused, make sure you look under devices not connected at the very bottom. Click that device and at the top it will say unpause then you can reconnect.
(edited)
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user_3c48d7
Visitor
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1 Message
3 years ago
I was just able to fix this on my device by forgetting the network on my phone and then reconnecting.
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EG
Expert
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110K Messages
3 years ago
The original poster has not returned. 4-month-old dead thread is now being closed.
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