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Andyr1
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Adroit Commenter
Inquisitive Mind

Gold Problem Solver

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8K Messages

Saturday, December 9th, 2023 3:01 PM

Closed

Device list/data usage chart missing from Comcast website

For nearly a week now, the website link that is supposed to show your devices and data usage is missing from the Comcast web site.

The link is: https://customer.xfinity.com/#/devices#usage

The Xfinity app on a phone/tablet does work, at least as far as data usage.

There is a thread about this on another forum: https://www.dslreports.com/forum/r33794126-My-account-says-none-of-my-devices-are-active

Question

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Updated 

1 year ago

361

3

user_5z8507

1 Message

1 year ago

I am experiencing the same thing and it is pretty frustrating.

1

flatlander3

Problem Solver

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1.5K Messages

1 year ago

Doesn't work on Linux/Mac/Windows/Chrome or on any browser I've tried too.  

0

0

user_6e96b0

Visitor

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1 Message

1 year ago

All week I've gotten the "This page isn't working right now"  message for the page https://customer.xfinity.com/#/devices#usage.  The chat bot can give me some of the info, but I want the web page fixed.

It seems that my ISP should have web pages that work.

Later,
Carl

2

0

XfinityGabriel

Official Employee

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2.2K Messages

Hi, @user_6e96b0! Thanks for taking the time out of your day to contact XFINITY by visiting our forums page for help with getting those web pages to work. As a paying consumer myself, I understand the frustration that this can cause. I am sorry to learn about this experience. Have you checked to see if you experience this issue on multiple devices and on a hard-wired connection?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

1 year ago

0

flatlander3

Problem Solver

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1.5K Messages

That page was disabled when it was pointed out the web page reported double data use, even for historical data.

Apparently, it's not fixed yet, or they do not want you to see historical data they falsely report.

1 year ago

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