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Andyr1
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Adroit Commenter
Inquisitive Mind

Gold Problem Solver

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7.9K Messages

Saturday, December 9th, 2023 3:01 PM

Closed

Device list/data usage chart missing from Comcast website

For nearly a week now, the website link that is supposed to show your devices and data usage is missing from the Comcast web site.

The link is: https://customer.xfinity.com/#/devices#usage

The Xfinity app on a phone/tablet does work, at least as far as data usage.

There is a thread about this on another forum: https://www.dslreports.com/forum/r33794126-My-account-says-none-of-my-devices-are-active

Question

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Updated 

10 months ago

317

3

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user_5z8507

1 Message

11 months ago

I am experiencing the same thing and it is pretty frustrating.

1

XfinityGabriel

Official Employee

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1.8K Messages

Hi, @Andyross and @user_5z8507! Thanks for reaching out over our forums page and for patiently waiting for a response. I am sorry to learn about this experience with that chart missing. I like to keep track of monitoring my data since I don't have unlimited so I understand the importance of getting this fixed. The great news is you can also use the XFINITY app to check on your data usage. Here is a great link to more details. I was able to check on my data usage on my end and was able to see the devices and chart. Are you still experiencing this issue on your end?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

11 months ago

0

flatlander3

Problem Solver

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1.5K Messages

11 months ago

Doesn't work on Linux/Mac/Windows/Chrome or on any browser I've tried too.  

0

0

user_6e96b0

Visitor

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1 Message

10 months ago

All week I've gotten the "This page isn't working right now"  message for the page https://customer.xfinity.com/#/devices#usage.  The chat bot can give me some of the info, but I want the web page fixed.

It seems that my ISP should have web pages that work.

Later,
Carl

2

0

XfinityGabriel

Official Employee

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1.8K Messages

Hi, @user_6e96b0! Thanks for taking the time out of your day to contact XFINITY by visiting our forums page for help with getting those web pages to work. As a paying consumer myself, I understand the frustration that this can cause. I am sorry to learn about this experience. Have you checked to see if you experience this issue on multiple devices and on a hard-wired connection?  

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

10 months ago

0

flatlander3

Problem Solver

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1.5K Messages

That page was disabled when it was pointed out the web page reported double data use, even for historical data.

Apparently, it's not fixed yet, or they do not want you to see historical data they falsely report.

10 months ago

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