Device is paused - won't let me in to my personal WiFi

Hello:  When I try to access my personal WiFi account via my iPhone I get a message that my device is paused and refers me to open the 'Xfinity  xFi" app or visit xfinity.com/myxfi.  I made sure the phone was not paused and also paused and unpaused it again and still can't access my WiFi account.  I checked with the local Xfinity store and they said I should try "forget this device" and I should be all set.  I have done that and am still getting the same message. How do I fix this?