Skip to main content

  • Home

  • Getting Started

    • Offers

U
user_f90288
1st Topic
1st Reply

Visitor

 • 

2 Messages

Friday, September 9th, 2022 5:21 PM

Closed

Device is paused - won't let me in to my personal WiFi

Hello:  When I try to access my personal WiFi account via my iPhone I get a message that my device is paused and refers me to open the 'Xfinity  xFi" app or visit xfinity.com/myxfi.  I made sure the phone was not paused and also paused and unpaused it again and still can't access my WiFi account.  I checked with the local Xfinity store and they said I should try "forget this device" and I should be all set.  I have done that and am still getting the same message. How do I fix this?

Question

 • 

Updated 

2 years ago

1.9K

2

0

Was this helpful?

user_f90288

Visitor

 • 

2 Messages

2 years ago

I also tried to set up my phone as if it was a new device and get the same message.  I restarted it and got the same message.  

1

0

XfinityKassie

Official Employee

 • 

1.4K Messages

@user_f90288 Good afternoon! We appreciate you reaching out to our Community Forums Team for assistance with your devices, and getting connected. I can see how this would be a concern, especially with the steps you have already taken. I would be happy to get you in the right direction. I have listed out some additional questions and steps below. I look forward to working with you today! 

 

-Have you tried to uninstall/reinstall the Xfinity App?

-Are you experiencing this issue on any other devices?

-Have you tried to delete the profile the device is connected to, and set it back up yet? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

Again

Expert

 • 

31K Messages

2 years ago

Moved to Your Home Network as this is not Accessibility/disability related.

0

0

forum icon

New to the Community?

Start Here