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Saturday, November 30th, 2024 4:41 AM

Closed

Device connection problem

I've lost wifi connection with multiple devices: wireless printer, smart plugs

I have an XB8 gateway and have my MacBook, ipad, iphone, and Canon printer all connected. I was trying to connect a Cannon TR150 printer and it seemed confused by multiple addresses and wouldn't connect. I tried to do it manually; it saw the correct MAC address but still wouldn't connect. I tried following an on-line article about splitting the 2.4 from 5 networks and crashed the whole system. I did a reset on the Gateway and was able to get the network back on the internet with the above devices connected. However, I've lost all of my smart plugs and they won't connect now. The TR150 won't connect. I've only been able to use it with a direct cable to my MacBook. I've also been trying to connect a NetGear extender which is used to connect to my solar panel system and battery backups and I can't get that to work either. I appreciate any assistance you can give me. 

Official Employee

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1.9K Messages

8 days ago

Hello user_inebnb, from the sounds of it, you were having some issues with your Wi-Fi channels and different devices. Our XB8s are optimized to automatically connect a device to the strongest channel, so there isn't a way to split the channels. Do you know if your Network has the same name for the 2.4 and 5 channels? 

 

2 Messages

Yes, they have the same name. As an update, as I looked to be sure my answer was correct, I noticed all of my devices are connected. So they fixed themselves. I think it is magic. (I am so confused.) Thanks but I'm all set for the moment. 

Official Employee

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1.7K Messages

I'm glad to hear that all of your devices are connected now and the problem is resolved at this time @user_inebnb. We appreciate you reporting back to us. If there is anything else we can help with in the future, please don't hesitate to reach back out on our Community Forums and we'll be happy to help. Have a fantastic rest of your day and week! 

 

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