newmarket2's profile

Visitor

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4 Messages

Friday, September 27th, 2024 6:15 PM

detail on security alerts

Months ago I began to receive alerts on my phone telling me an attack was repelled and I need to take steps to protect myself (presumably my gateway and local wifi)

I had already taken all the recommended steps.

Is there any way to get more specifics about the attacks? 

It could just be a neighbor accidentally trying to log into my gateway in which case there is no 'threat'

Or, it could be a hacker trying and trying again to get into my stuff

My reaction would be very different if the latter.

But, I have no way of knowing.

Is more detail available somewhere?

Official Employee

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1.2K Messages

2 months ago

Thank you for reaching out to us here @newmarket2. The best option for any issue like that is to reach out to our customer security team at the https://internetsecurity.xfinity.com/help/report-abuse/ site. They would be able to research that problem and update any information. 

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