Visitor

 • 

5 Messages

Tuesday, February 10th, 2026 5:26 PM

Desync while online gaming Valorant

During gaming enemies appear to see me before I see them. On my screen I see running headshots and movement speed that is very fast. When I watch the replay they clearing stop, aim, shoot while I don't even shoot at them. I don't have input lag but I think Desync. System is 9800x3d 5070ti and a 240hz monitor. Riot support points me to internet issues, but in game metrics do not show any issue. Wired internet, Stable ping, no packet loss, no frame time spikes, no issues with cpu or gpu temps.

But is this actually a comcast issue or a riot issue?

"if you need help about how to approach them about the situation, you can ask for a re-route, and it is a good idea to request your ISP to assign you a static IP address if possible, and you would need to ask them to verify if you are getting a consistent public IP with all your traffic bound to the Internet, regardless of protocols."

Oldest First
Selected Oldest First

Contributor

 • 

228 Messages

3 days ago

Could be either TBH.  Debugging stuff like this is often "entertaining", and not in a good way.

Riot's "suggestions" are a bunch of garbage.  No consumer ISP is going to do any of that.  Change your routing?  A static IP?  In 2026?  Really?  Yeah you can get one or multiple statics, but you'll have to pay up for commercial grade service and it probably won't fix your problem.  Comcast will keep giving you the same dynamic IP over and over again as long as your router stays up most of the time.  They use standard DHCP (or at least it acts like standard DHCP) and don't switch your IP on the fly.  If your router, modem or gateway is down/offline for a while it could get reassigned and you'll get a new one when you turn it back on, but that won't happen while you're gaming.

How are you measuring ping & packet loss?  Is it to the game servers or are you just using some speed test?

It's also possible Valorant has a bot/cheater problem.  I don't play it and don't really pay any attention to it, so I don't know how good they are about keeping that stuff under control.

Visitor

 • 

5 Messages

I just used the in game stat graphs that they show. So who knows if they are accurate or not. Once I was talking to support they made me use pingplotter while I was connected to the server.

I think cheating in Valorant is not super common, but the desync feels kinda just like that. Again though if I watch the replays the people killing me seem super normal from their point of view, and i just look like i have 600ms reaction time.

support has told me that comcast DNS servers are probably the issue. but cant change them on XB10 unless im in bridge mode :(

Official Employee

 • 

4.1K Messages

Have you tried to release and renew your IP address @user_obytoj? https://www.xfinity.com/support/articles/releasing-and-renewing-ip-address 

 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

Ill give it a shot, but how often would i need to do that?

Official Employee

 • 

2.9K Messages

 

user_obytoj Great question. Not often, that should all be automatically updated as needed for you if you are using one of our modems. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

 • 

5 Messages

This did not help at all. I have been running pingplotter to a riot server in LA and it appears that 1 hop has very high latency spikes. Like 100+ when i normally sit at an average of 20.

Is there any way I can get xfinitys help with that? It just feels like I am out of my depth with figuring this out.

Gold Problem Solver

 • 

27.1K Messages

5 hours ago

Have you tried to release and renew your IP address ...

Release/Renew is not likely to be helpful. When used with a standalone modem or with a modem+router gateway in bridge mode, Release/Renew would perhaps change the public IP. The IPs they assign are "sticky dynamic", which means the DHCP server attempts to assign the same IP every time the device connects, based on its MAC address. The longer a device is offline, the greater the chance it will receive a new IP.

So there's a good chance you'll just get the same IP back again. When a gateway is not in bridge mode Release/Renew would perhaps change the user's local/private IP, but not the public one.

forum icon

New to the Community?

Start Here