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Saturday, March 22nd, 2025

Desktop Will Not Connect to Xfinity Modem, but Will Connect to Hotspot, No other Devices Affected

My Windows 11 desktop will not connect to my Xfinity modem. Whenever I try to connect, it says "connected, no internet". When it does connect, the internet speeds are 10x less than what I am paying for. I initially thought this was a problem with Windows, so I reset my IP configuration through CMD and Powershell but that did not work. I tried uninstalling, reinstalling, and resetting my network drivers, but that did not work. I tried uninstalling my antivirus but that did not work. I tried restarting my modem by unplugging it and plugging it back in again but that did not work. I even did a system restore of Windows 11 to a restore point that I made before I had these problems, but even this did not work.

I am unable to access my Xfinity modem through my browser with the 10.0.0.1 IP address on my desktop. I can, however, access my modem through my laptop with no issues. Every other device on my network gets the 400Mbps speeds that I am paying for except for my desktop. My desktop will connect to my mobile hotspot with zero issues. So, I have concluded it is not my desktop, because if it was, I would have the same internet issue when using my mobile hotspot. 

I would like to know what other solutions I can try? I NEED to have my desktop connected to stable internet, and the only thing I can think of is that I need to do something with my modem, or that there is a setting in my modem that got corrupted and will not connect to my desktop specifically. Again, every other device on my network gets the speed I am paying for. When connected to my mobile hotspot, my desktop has zero internet issues. What more can I do? What setting within my gateway can I change, revert, or reset, that could fix this issue? If I cannot get this issue resolved, I will be forced to switch my internet provider. I do not want to switch my internet provider, but I cannot accept these connectivity issues to my desktop. 

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1.5K Messages

5 months ago

Hello, @user_b4d9ww thank you for taking time to create a post. You've contacted the right place for assistance, and working from home myself I completely understand wanting to ensure all devices are able to connect to your home network. 

If you're leasing a Xfinity gateway, you're limited with access when attempting to log into the modem admin portal. Troubleshooting is done through the Xfinity App: https://www.xfinity.com/support/articles/internet-connectivity-troubleshooting

Thank you for the details, it's helpful and wanted to know if you had checked our forum's internet troubleshooting link:

https://forums.xfinity.com/conversations/your-home-network/internet-troubleshooting-tips/602dae4ac5375f08cde52ea0

Have you attempted to connect the device through an Ethernet connection, as well as WiFi? 

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