1 Message
Desktop says that device is paused even though it is unpaused in the app
My desktop gets notifications that the device is paused but I cannot connect to the internet. The Xfinity app says that the device is unpaused. I have tried to restart my modem and my computer several times but the internet still will not connect. I have no trouble connecting to the internet on other devices. I tried to call customer service but gave up after being on hold for over one hour.
XfinitySheila
Official Employee
•
915 Messages
1 year ago
@Jaden.lara
Hi there! If you are checking from the phone or device that is paused make sure your Wi-Fi is not set to auto-connect. Once in the app scroll to devices. If you are not seeing the device in connected devices that would be correct since the connection is paused so make sure you look under devices not connected at the very bottom. To locate the device you are looking for and once you click on the device there you will have the option to un pause.
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