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handrew3
1st Topic

2 Messages

Tuesday, October 3rd, 2023 2:23 AM

Closed

Desktop connected via Ethernet not showing in list of connected devices

My desktop that is connected to the router via ethernet with a static IP is not showing in the list of registered devices. I can access the admin page for the router on the device and can connect to the internet, but I can not set up port forwarding because the app does not show it as connected. I have seen this same problem listed on the forum in many places without an answer being given in many places, it seems ridiculous that this is so common but the solution can't be shared publicly.

Question

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Updated 

1 year ago

744

1

0

XfinityGabby

Official Employee

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1.5K Messages

2 years ago

Hello, @handrew3. We appreciate you reaching our team on Forums regarding the connection issues. Are you experiencing this issues with finding the network on any other device or is it strictly on your desktop?

4

0

handrew3

2 Messages

Only on the desktop. The desktop sees the network and has Internet access. I can't setup port forwarding on the device because I don't see it on the Xfinity app.

2 years ago

0

wjdhsyhjsz

Contributor

 • 

128 Messages

If you have a switch between the desktop and the router, unplug the power to the switch for about 30 seconds and then plug it back in. I have an ethernet connected device that acts like you describe and that almost always gets it back into the connected devices list whereas merely disconnecting the ethernet connection rarely works.

2 years ago

0

XfinityThomasC

Official Employee

 • 

2.5K Messages

@handrew3 When a device is not listed in the device dropdown when trying to set up a port forward rule. Verify that the device is connected to the network and powered on.

  • If the device is connected and turned on, close the Xfinity app and relaunch it to see if the drop-down list refreshes.

Also, make sure you did not set a static IP for the device using the Gateway Admin page (10.0.0.1). If you did, the static IP should be removed, the Xfinity app will use the IP address from DHCP to set a static MAC bind and establish the port forward rule.

 

 

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2 years ago

0

user_falm

1 Message

I have the same problem.  I want to set Port Forwarding for a device connected to a wired Ethernet port, but the app's list of connected devices only shows devices connected by WiFi, and you can only set port forwarding for devices that show up in the list. I KNOW the device is connected, because if I type the device's local IP address into my browser, I get the proper response. The stupid app just seems so WiFi-centric that wired devices are ignored. An entire afternoon wasted on tech support got me nowhere. This used to be easy with logging into the admin page. Now that Xfinity is forcing you to use the mobile app, it's impossible.  I suspect the only solution is ditching the Xfinity gateway and going with a more solid modem/router.

1 year ago

0

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