Derogatory Billing name change/Bullying from customer service representative

I had a not so pleasant interaction with an xfinity customer service representative back in spring 2024. After the incident my billing email was changed to a rude email name that wouldn’t allow me access to my account since the new and rude email name was listed as the main email…

i had already been with xfinity for a year.

i called multiple times over multiple months and finally got my personal email back on the account for acres.

 However it’s been over a year and xfinity still won’t remove the rude email which is still a problem because it is listed as the back up verification email.

OVER a year of this!

 Also the name that addresses me in my statements is derogatory and vicinity will do nothing to change it. 
i am appalled and floored as to why xfinity will do nothing to correct any of this or look into this.

 Its a breach of privacy at the least

I’m feeling interestingly exasperated as what to do as no calls to xfinity ever have a resolve to this issue.

 It’s really rude and outward bullying seems to be an acceptable way to treat long time customers.