Deming NM Outage

Seems like our internet service in Deming has been going down every other day recently. Now this morning its down again for over an hour. Whats going on in Deming thast you can't keep the network active?

Responses

EG

Expert

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110.3K Messages

2 years ago

First. Check here for official info on any possible local outages;

https://www.xfinity.com/support/status

Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.

Or you can use the Xfinity App: https://www.xfinity.com/apps

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user_126ffe

Visitor

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2 Messages

@EG i’m sure your intention is to be helpful but this is not helpful.

2 years ago

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CCJosh1

Official Employee

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192 Messages

@user_126ffe Let's take a look at your account to see if we can get some more information on your service interruption since you have been dealing with this issue for some time and we understand exactly how important your services are to you. Can you send me a direct message with your full name and service address, please?

To send a direct message [private message]:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
• - An "Xfinity Support" graphic replaces the "To:" line.
• Type your message in the text area near the bottom of the window
Press Enter to send it

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

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EG

Expert

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110.3K Messages

@user_126ffe Sorry.....

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer! tick

2 years ago

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CCDaisy

Problem Solver

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127 Messages

2 years ago

Hello @jrpainter I really appreciate you reaching out to us. We can most definitely look into any service interruption that may be occurring. You may get updates at https://www.xfinity.com/support/status/ & through the Xfinity App as well. Are your services currently being impacted in the home at this time?

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user_126ffe

Visitor

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2 Messages

@XfinityDaisy there are no updates. this is day 5 of the outage. the last few days there were fake updates that kept saying it would be resolved in an hour or 2. guess i should be thankful the fake updates have stopped. i’d like to know where the headend for deming is located so i could take a look to see if anyone is working on it at all.

2 years ago

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EG

Expert

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110.3K Messages

2 years ago

@XfinityDaisy Gee..... That looks familiar.........

(edited)

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user_14799e

Visitor

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1 Message

2 years ago

Why so frequent outages and for days?

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CCShan

Official Employee

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443 Messages

@

user_14799e The Xfinity app does update in real time with the information as provided by them so as soon as we have it, you see it there as well. We would be happy to review the account for any further information the local team has provided at this time.

To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://comca.st/3EqVMu7
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window. Please include your full name and service address.
Press Enter to send it
See https://comca.st/3KQF8q9 for an example. Please provide your full name and service address in the Direct Message.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

2 years ago

0

U

user_7d0c5c

Visitor

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1 Message

2 years ago

Internet service has been out for 3 days. What is the reason

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CCDanny

Recognized Contributor

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238 Messages

@user_7d0c5c
I know how important services are and I wanted to check in to see how your services are working at this time.

I no longer work for Comcast.

2 years ago

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user_1c4cf0

Visitor

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2 Messages

2 years ago

Mine out for 3 days now as well. No answers. Just promises of getting issue resolved. No live person to talk to.

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user_c263f3

Visitor

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2 Messages

2 years ago

Same here. I guess we don’t really count, a-way down here on the southern border. Funny thing is, I drove over to Walmart today (5/12/23) and their internet is working fine! I’ve been using my phone data to do work stuff but this is getting ridiculous. C’mon Comcast/Xfinity! Fix our internet!!

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J

jrpainter

Visitor

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2 Messages

2 years ago

I wrote this original question 2 weeks ago and the outages have gotten worse. We're now into day 5 of a continuous outage city wide and no one from Xfinity bothers to explain why. How do we all apply for a credit on our next bill for your failure to provide the service we're paying for?

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user_1c4cf0

Visitor

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2 Messages

@jrpainter The refund would and should be the least they do for us.

2 years ago

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CCCrystal1

Problem Solver

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528 Messages

Hello, I hope you are having a great day! I'm so sorry to hear that. Please send me a private message with your full name and full address. I can most definitely take a further look at this issue. To send a private message, please click the chat icon next to the bell in the upper right corner. Click the “notepad and pen” button. Send the full message to our shared support handle “Xfinity Support”.

I no longer work for Comcast.

2 years ago

0

Your Home Network

jrpainter

Deming NM Outage

EG

user_126ffe

CCJosh1

EG

CCDaisy

user_126ffe

EG

user_14799e

CCShan

user_7d0c5c

CCDanny

user_1c4cf0

user_c263f3

jrpainter

user_1c4cf0

CCCrystal1

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