Delayed Ethernet Connection

Thanks for adding your voice, Steve. You communicated everything I was thinking, especially the part about getting another modem - which may work at first, then likely end up having the same problem at some point.

I'm hoping to call tech support tomorrow and point them to this thread in hopes of getting the ball rolling. I can't do it today because my wife is using the internet for work and I can't afford for them to mess up my service today!

If no Comcast rep is going to jump in here and at least acknowledge the problem we're having, opening a trouble ticket is the only way I know to get their attention. Probably would be a good idea if others placed calls too, because it would at least show that this isn't just one user having the problem.

I found another person on the Windows Ten Forum (in addition to AlphaXray who is now on this thread) who had the same issue. Comcast exchanged his modem for the 1G modem, plus upgraded him to the 1G plan. (He must have had a lesser plan, which means he probably had an older, slower modem.) So my guess is that whatever Comcast did isn't affecting just one modem model. Don't know if they gave him the Arris or Technicolor. I already have the Technicolor and it has the problem. My guess is that it's probably only a matter of time before he's back where he started. Though I hope I'm wrong...

Greg

Hello All! Thanks for reaching out to our Digital Care Team on our Forums page. We offer our deepest apologies for the delay in responding to this thread, and we definitely understand your concerns and frustrations around this delayed ethernet connection you're all running into. I checked our National Board and I am not showing this reported as a known issue. Based on the troubleshooting everyone has done so far, I would like to further look into and troubleshoot things on my end. 

Anyone still having this issue, please send me a Private Message including your first and last name as it appears on the account.

To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".

Thanks for posting, ComcastAmira. As you have requested, I've sent you a private message.

Yes, thanks ComcastAmira. I sent you a private message.

Sent you a private messsage as well for the same problem

Thanks for your response Amira ..   I sent you a private message also   ..   Many other technical forums relating to this problem also 

One positive I will give to this newer router, is I swear my xb6 had some sort of coil wine or something.  This one is dead silent.  Really hope the issue doesn't come back.  If any of you all get a fix from amira I'd be really curious to know what it is.  Good luck!

I don't know if this will help or not but I noticed 2 things.

If I run the network trouble shooter in windows 10 while it trying to connect it says no Valid IP address until I connect.

If I go to Whatismyipaddress.com it gives me an IPV4 address starting with a 72.X.X.X.X if I open a browser and put that address in it goes to the home page of my Comcast Gateway. Did it always do that?

Thanks for the update, Raipher. Will definitely send out a follow up post if Amira is able to resolve the problem. If she can't, I guess I'll see if I can get my hands on XB7. Glad you're back up to full speed.

Raipher,

If for some reason Comcast is unable to resolve this and we have to move to the XB7, could you post about your overall experiences with that unit?  Maybe wait a week or so to accumulate some experience and then let us know... I'm sure a bunch of us will be eager to know if you've encountered any glitches with the XB7. Meanwhile, I'm happy to hear that the XB7 appears to have solved this issue for you.

As a (retired) software jock, my instincts strongly suggest that the problem we're having relates to an XB6 firmware update. I don't know if an update was recently pushed by Comcast but if that has been done, then I think that update is likely the cause of this problem. And if that's the case, this should be easy to fix as long as someone has been  assigned to work on it.  I'm hoping that Amira's efforts have caused that to happen.

I cannot find a date associated with my firmware revision, which is:

COM4140COM_4.4p6s1_PROD_sey

Perhaps others who have the problem we've been discussing would like to see if they are running this firmware version? 

--Steve

With no specific training in programing, I tend to agree with you Steve - based upon the timing of the issue and all the troubleshooting folks have done so far.

Where can I find the firmware revision info?