Hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now become the defaults of admin and password. You will lose any customized settings, and they will need to be re-configured from scratch.
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admin is the username and password is the password.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Mark the post as Best Answer!
Responses
Accepted Solution
EG
Expert
•
86.6K Messages
10 m ago
Hard reset the device to factory defaults by pressing and holding in the recessed reset button on the rear for 30 seconds. The user name and the password will now become the defaults of admin and password. You will lose any customized settings, and they will need to be re-configured from scratch.
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EG
Expert
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86.6K Messages
10 m ago
admin is the username and password is the password.
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yxs8495
Regular Visitor
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4 Messages
10 m ago
Thanks. I may have set it to different values in the past. Need to reset . How to do this?
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yxs8495
Regular Visitor
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4 Messages
10 m ago
Thanks I found this answer by doing some more internet research. Need to hold down button long enough.
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EG
Expert
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86.6K Messages
10 m ago
Yes. Good luck !
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