decreased internet speeds

From what I can see except for snr my power levels are within specs. I have no upstream receive power category on my router. While these numbers are nice to know, still they do not have any effect on the ongoing issue of low speeds during certain hours. Again, outside of the above stated hours my speeds are mostly right in line with my plan speeds of 800 mbps. BUT NOT at night. WHY??

@ppythonn Thank you for your reply, and we appreciate @EG stepping in and offering their expertise as well. As our Expert mentioned, the difference in speed from day to night may be due to the amount of users online is much greater at night. If you have neighbors experiencing the same thing, we would definitely encourage them to reach out separately as you have here so that we can see if this is impacting more than just your home.

I dont know which of my neighbors have what internet services. That is not my concern. What I do know is that regularly during evening hours my speeds drop considerably. After 4 tech visits in as many months the problem remains. Xfinity didnt tell me that my service would suffer during certain hours. Obviously it is traffic related. They need an equipment upgrade if they cant handle the traffic. They shouldnt sell a product that they know they cant deliver.

@ppythonn Your feedback is certainly appreciated. If you would like to revisit having a technician at your home, please send us a Direct Message with your full name and address. Here are instructions on how to send us a DM in case you need them:

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