December Data Usage 0GB

Hello, user_lev0ko. You can easily view how much data you’ve used and your data usage history on xfinity.com or in the Xfinity app. One thing to keep in mind is that usage shown for the current month may not include data from the past 24 hours. 

To view your Xfinity data usage, you can either log in to your Xfinity account online on the "Devices" page or access the Xfinity app, where you can find your data usage under the "Wi-Fi" section, then "View Wi-Fi equipment" and finally "Advanced settings" > "Data Usage".

@XfinityThomasA WROTE: "... You can easily view how much data you’ve used and your data usage history ..."

If the system is working, yes. If it isn't, it reads "0".

"... One thing to keep in mind is that usage shown for the current month may not include data from the past 24 months ..."

That should read "...may not include data from the past 24 HOURS"

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

Reposting to ensure notifications are sent:

@XfinityThomasA​ As Bruce said, the system is not working. I know for a verifiable fact I have used more than 0GB of data in all of December. This is apparently an issue that has happened to users for nearly 4 years. I'm not sure who to contact but I need some way to open a support ticket with whoever manages this system. 

Thanks!

... I'm not sure who to contact ...