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7 Messages
Day 4 of slow and dropping internet
This is day 4 of horrific internet service. This began Thursday with things slowing to barely usable and then dropping connectivity altogether. Yesterday, I had had better speeds than I have ever seen from 10am until about 4am when service became horrific once again.
I have a tech visit scheduled for Jan 12 that was scheduled on Jan 6. I have worked online with numerous customer service agents and alleged techs, restarted the gateway so many times I have lost track of how many times that has been done.
Tonight, when service slows down into the single MB/s range, restarting gateway causes speed to resume for about 15 minutes, but then it slows back down again.
I see entries like this in the Firewall log:
| FW.IPv6 INPUT drop , 1586 Attempts, 2022/1/9 21:17:49 | Firewall Blocked |
| FW.IPv6 FORWARD drop , 14 Attempts, 2022/1/9 20:47:15 | Firewall Blocked |
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
9
|
10
|
11
|
12
|
13
|
14
|
15
|
16
|
17
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Locked
|
Locked
|
Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
|
| Frequency: |
531.00 MHz
|
537.00 MHz
|
543.00 MHz
|
549.00 MHz
|
555.00 MHz
|
561.00 MHz
|
567.00 MHz
|
573.00 MHz
|
579.00 MHz
|
585.00 MHz
|
591.00 MHz
|
597.00 MHz
|
603.00 MHz
|
609.00 MHz
|
615.00 MHz
|
621.00 MHz
|
627.00 MHz
|
633.00 MHz
|
639.00 MHz
|
645.00 MHz
|
651.00 MHz
|
657.00 MHz
|
663.00 MHz
|
669.00 MHz
|
|||||||||
| SNR |
31.62 dB
|
31.07 dB
|
30.42 dB
|
30.42 dB
|
30.42 dB
|
30.42 dB
|
30.42 dB
|
30.42 dB
|
31.07 dB
|
31.62 dB
|
31.69 dB
|
31.34 dB
|
31.34 dB
|
31.34 dB
|
31.07 dB
|
30.59 dB
|
30.00 dB
|
29.81 dB
|
----
|
----
|
----
|
29.62 dB
|
29.76 dB
|
29.81 dB
|
|||||||||
| Power Level |
15.30 dBmV
|
15.20 dBmV
|
15.10 dBmV
|
14.40 dBmV
|
14.50 dBmV
|
14.90 dBmV
|
15.00 dBmV
|
15.70 dBmV
|
16.10 dBmV
|
16.90 dBmV
|
17.20 dBmV
|
16.90 dBmV
|
16.90 dBmV
|
16.80 dBmV
|
16.90 dBmV
|
16.50 dBmV
|
15.60 dBmV
|
15.10 dBmV
|
----
|
----
|
----
|
15.30 dBmV
|
15.50 dBmV
|
16.00 dBmV
|
|||||||||
| Modulation |
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
256 QAM
|
----
|
----
|
----
|
256 QAM
|
256 QAM
|
256 QAM
|
|||||||||
|
Upstream
|
Channel Bonding Value | ||||||||
| Index |
1
|
2
|
3
|
4
|
5
|
6
|
7
|
8
|
|
|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Not Locked
|
Not Locked
|
Not Locked
|
|
| Frequency: |
29.20 MHz
|
39.60 MHz
|
16.40 MHz
|
22.80 MHz
|
35.60 MHz
|
||||
| Symbol Rate |
5120 KSym/s
|
1280 KSym/s
|
5120 KSym/s
|
5120 KSym/s
|
5120 KSym/s
|
||||
| Power Level |
38.75 dBmV
|
36.75 dBmV
|
40.25 dBmV
|
38.75 dBmV
|
37.25 dBmV
|
||||
| Modulation |
64 QAM
|
64 QAM
|
64 QAM
|
64 QAM
|
64 QAM
|
||||
| Channel Type |
DOCSIS2.0 (ATDMA)
|
DOCSIS2.0 (ATDMA)
|
DOCSIS2.0 (ATDMA)
|
DOCSIS2.0 (ATDMA)
|
DOCSIS2.0 (ATDMA)
|
||||
| CM Error Codewords | ||||||||||||||||||||||||||||||||
| Unerrored Codewords |
122651791
|
119222683
|
115553547
|
106311717
|
101491106
|
99224954
|
98709465
|
107755763
|
117535532
|
121021565
|
120142219
|
117364054
|
116157519
|
115149610
|
110858430
|
98202946
|
64716192
|
49507548
|
2103849
|
49706
|
2340220
|
32831932
|
42198900
|
56415301
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Correctable Codewords |
3850025
|
7274617
|
10955668
|
20201879
|
25011233
|
27257802
|
27805197
|
18784619
|
9023061
|
5524430
|
6394863
|
9186612
|
10356671
|
11414665
|
15680610
|
28340171
|
60945598
|
74426919
|
12170378
|
469973
|
13801261
|
86163909
|
80134171
|
68448350
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
0
|
| Uncorrectable Codewords |
13
|
157
|
896
|
9099
|
21025
|
2
|
||||||||||||||||||||||||||
EG
Expert
•
91.7K Messages
19 d ago
The downstream power is way too high and the SNR's are too low / out of spec. That can cause random disconnects, spontaneous re-booting of the modem, speed, packet loss, latency problems, and the un-bonding of channels.
Is there a drop amplifier on the coax cable line leading to the modem ? If so, try removing / bypassing it and see. If not, you can try using a -6dB attenuator like this to knock down that power and see;
https://www.amazon.com/6db-Attenuator-Pad-1-each/dp/B0013L48XA
Please post back with any outcome.
(edited)
7
0