Visitor
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4 Messages
Data usage
Internet usage increased when my son moved out and he was the one playing games?? Xfinity is calling me every 2 months now saying my data usage increased?? And it’s only me at the house plus I’m working all day 5 days a week. Someone (Xfinity) is stealing
user_skkvqe
Visitor
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3 Messages
2 months ago
Same here. I called them several times and the only thing I get from them is to upgrade my plan for "Unlimited". I have never even been close to the limit. This month (August) I went on vacation for 2 weeks to Europe and no one was home, but they say that is what I used and because I use my own modem, they cannot help me, other than offer me a new plan. My data even shows no usage for 3 months, even thou I work from home and my son was in college. Now my son moved out in June and I have been gone for 15 days and the only thing they said is that I need to upgrade. This looks more and more like a scam to get everyone to upgrade.
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user_skkvqe
Visitor
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3 Messages
2 months ago
I just reset my whole network with only 4 devices. I'll see how it goes tomorrow, but I already called AT* and they offered me 15 $ less with unlimited data, so I might switch anyways just because I will not be scammed, which is what this look like.
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XfinityChristy
Official Employee
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2.4K Messages
2 months ago
To send a "Direct Message":
Click "Sign In" if necessary
Click the "Direct Messaging" icon at the top of the page (it looks like a text bubble)
Click the "New message" (pencil and paper) icon
Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears. The "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it
2
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pcaddict
Visitor
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2 Messages
4 hours ago
If you have a plan that includes TV make if you don't watch things on demand that are internet-based for hours on end. My 90 year old mother exceeded her limit 3 times. It took me awhile to figure it out by looking at last watched menu. She watching things on demand that played old shows she like. It was internet-based and she was leaving in there for hours. Even over night. That will eat up your internet allotment fast because it is steaming. I put a password on her TV, so when go to those places she has to enter the password. I told her it ok to watch something once in awhile that saids it's internet-based, but make sure she goes back to regular TV when it is over.
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