1 Message
Data Usage
I just got a message on 2/9/25 that we have used almost 1 TB of data in February. We have had this internet for a few years and never have used that much data. I tried going on the app to see what device is using the data, but I cannot find that information. I have used the Xfinity Assistant chat but it keeps taking me back to the same page. I have called and texted to get a real person to discuss the issue and I continue to be taken back to the same page. How can I talk to an acutal person to discuss what is going on?
XfinityAngie
Official Employee
•
1.8K Messages
2 months ago
Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
0
0