1 Message
Data Usage
When my data usage jumps from normal month of 600-700mg to 2x that and no lifestyle change has occurred it has to be the Xfinity data calculator. Xfinity suggested we update the modem and swore we would have higher speed and better coverage with unlimited data usage. Speed is not faster. Data usage is accelerating.
XfinityDena
Official Employee
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2.5K Messages
9 months ago
@user_k1d75i I am sorry for how your experience has made you feel. Having unlimited data does not change your internet speed. Did you add xFi Complete to your account? If yes with xFi Complete will receive the benefits of Unlimited Data, manage the health of your home's Wi-Fi and a smarter, more secure home network that protects all connected devices.
Has anything changed recently to add additional data usage such as someone working from home or maybe a new gaming system? My daughters got a PS5 for Christmas, and they were leaving it connected online non-stop which increase our data usage to almost double what it was previously. If you still believe the amount to be incorrect, data usage is verified by an independent, third-party auditor. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.
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user_5etp9t
2 Messages
9 months ago
How do you even check your data usage anymore? It used to be easy. Now I navigate through the menus and click on it and I go to a blank page.
...plus they just raised my price.
Point Broadband is in my area with fiber now. Can give me 50% more download speed and 20 times faster upload speed for $21.00 less a month.
Get with it Xfinity or you're gone.
BTW, Xfinity says "up to" 200 mbps download but it's never been over 100. Bad service, bad pricing.
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user_5etp9t
2 Messages
9 months ago
Just spent 2 hours and 10 minutes trying to rectify my problem on Xfinity Chat. Mousami seemed to try and help. Midway through service change my internet went out and I lost her/him. Not sure now if I have a new plan. Can't connect to Xfinity any longer to check.
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reiblynn
New Poster
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5 Messages
9 months ago
I have had the exact same issue and of course they just try to sell you unlimited. No change in usage here, as a matter of fact we've had 2 power outages so I should have used LESS data this month. I think it must be another xfinity/comcast scam.
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reiblynn
New Poster
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5 Messages
9 months ago
same here and we actually lost power for 2 days this month so it should be LOWER not higher and when I asked them to give me a daily rundown they tried to upsell me to unlimited. I don't need unlimited because I normally use half of my allotted data? What is up with this scam Xfinity?
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Silizzie
New Poster
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3 Messages
8 months ago
I have been reading in an Xfinity forum that I'm not the only one experiencing this problem. My monthly usage is usually between 400 and 500 GB. In February (last month) it jumped to almost 1000. For no reason. Our usage habits have not changed. We've had Xfinity WiFi for years, and this has NEVER happened.
So, here's my question for Xfinity. Check your own forum and you will immediately see that this is happening to many, many people. Advice offered by your employees does not help. Apparently, changing our passwords isn't working and as far as I can tell the "team" you keep referring us to simply tells us it has to be our fault. In my view, the fault HAS to lie with Xfinity. You clearly have a problem on your end that is recording our usage higher than it actually is. There's no other explanation for so many people suddenly seeing not just a little more usage but DOUBLE usage. We would appreciate your investigating and resolving the problem. I, for one, will not just let this go. I will continue contacting Xfinity further and further up the chain of command until I finally get a valid answer and a resolution.
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masawang
2 Messages
7 months ago
+1
I am also experiencing wrong data usage problem for many months now. I have doubt to Xfinity's data usage and setup the network monitor and traffic meter as comparison. This month march 2024 alone would show 200+GB differences. I've reached out to customer support and the agent would only show the data I can found online and not able to show how the usage was collected and to prove the accuracy.
I think Xfinity need to address this possible fraud and using incorrect data usage to bill more from customers.
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lildoc
Regular Visitor
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6 Messages
5 months ago
Last July and starting this June, my data usage has blown up. Normally, when children are out of school, usage is about 700GB in a month. Last July and again starting three days ago, within three days I have used nearly 230GB of data. Not sure why this is. Call to Comcast and Deeba and Vikram tried to help me out. Of course, wanted me to go with their modem (I own my own, so no thanks). I then requested that perhaps someone has "spoofed" me and is a rogue on my network. Asked if they could change/reset my public IP address. They said that they could not, as the modem manufacturer is in charge of the IP address. If I am wrong, please correct me, but I thought we were provided our IP address from our ISP (that would be Comcast/Xfinity?). Aside from just flat out disconnecting my network, I am going to blow through the 1.2TB cap in a matter of one week. Anyone have any clue? Looking at you, Xfinity, for some help. Last July, I did turn off the network for about a week.
(edited)
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