1 Message
data usage
Like many people here - my usage has gone up from - 400 - 600 - 700 - and now 1282 - for the month of December - - however my Family and I were GONE for 1 week? So increased usage - and no one home?? trying to get details on which device - and Xfinity is like having a root canal - zero help -
and chatting with them - please look at upgrading to unlimited...
bait and switch? I just want to determine which device is causing the usage - it's a simple network tracing situation
XfinityGabriel
Official Employee
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1.9K Messages
11 months ago
Hi, @user_n5jdjv! Thanks for spending the time out of your day to reach out to XFINITY over our forums page for help with the data usage concern and for patiently waiting for a response. As a customer myself, I would have the same concern if no one was home and my data usage increased. You’ve come to the right place for help. There are 3 great ways to track data usage. One is by signing in to our website and checking out the Usage Meter page under the internet section at http://xfinity.com. The second way is by saying Monthly Data Usage into your X1 Voice remote control which is my favorite if you have X1! The other way is through the XFINITY and My Account app. You can track the usage when using each device individually for a day and going from there. Have you also tried resetting your network password?
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sunporchnashville
Visitor
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6 Messages
11 months ago
Same issue here. Same runaround and pre-scripted upsell attempts from support (phone and chat). Same terrible-quality usage meter.
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