Visitor
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1 Message
Data usage with unlimited Internet data
Hello so I recently got Xfinity's 400 mb Internet plan. I was assured that I have unlimited data but when I look on the Data Usage part of the app it tells me I have 0% of the 100000 GB used. I just wanted to make sure that even though I have unlimited it is normal that it still says "Out of 100000GB". I am just worried that I will surpass this amount and be billed for it even though I purchased unlimited. Does the Data Usage graph not just say "Unlimited" if you have unlimited? Sorry if this is confusing please let me know if I need to further clarify.
SRTology
Contributor
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32 Messages
2 years ago
Data graph will say 100000gb regardless if you have unlimited or the capped plan. I have unlimited and last month I used 3 terabytes.
it’s normal, they don’t have a “unlimited “ graph.
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XfinityEsteban
Official Employee
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137 Messages
2 years ago
Hello, user_417623. I can certainly understand wanting to make sure you won't go over in data. If you'd like, I can review your account for you here.
Could you send me a direct message with the full name and complete address for your service?
To send a direct message [private message]:
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
- An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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