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user_a9ec2b
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Visitor

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2 Messages

Saturday, February 17th, 2024 4:25 PM

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data usage stuck for 6 days at the same number

I monitor my internet data usage daily to ensure I do not exceed the monthly cap. 

For 6 days now, the value Xfinity reports for February is 348 GB. The meter is stuck, the "days remaining" in the billing cycle is counting down, however. 

Anybody else noticing this? 

I did try an online Xfinity Chat to ask about this, however there were no options to choose to help resolve the data usage meter being stuck. 

No outages or problems of any kind streaming/connecting during this time. Everything is working for all devices, the data usage is just not incrementing each day as it should and as it has done for years. 

Thanks! 

Question

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Updated 

1 year ago

121

1

0

user_a9ec2b

Visitor

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2 Messages

1 year ago

Make that 7 days...still showing 348 GB on the data usage meter. 

4

0

user_noname

Contributor

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168 Messages

@user_a9ec2b - I think Xfinity support team should submit a Trouble Ticket for the local Servers that calculates the usage, as obviously its not working correctly!

1 year ago

0

XfinityBillie

Official Employee

 • 

3.3K Messages

@user_noname If you are experiencing issues with the data please send us a DM so we can look into this further with you to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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1 year ago

0

user_noname

Contributor

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168 Messages

@XfinityBillie - (please see 2 posts above) I am not experiencing issues with the system calculating the data usage, but it looks like @user_a9ec2b does. . .

1 year ago

0

ccRuben

Retired Employee

 • 

729 Messages

@user_a9ec2b If you are experiencing issues with the data please send us a DM so we can look into this further with you to Xfinity Support with your full name and address. 

To send a direct message:
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

1 year ago

0

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