New Poster
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6 Messages
Data usage spike
Had Xfinity for over a year and have never come close to exceeding the 1.2TB allotment.
I august I supposedly used 1.65TB. And less than 3 days into September supposedly used 126GB which if it continues at that rate I’ll be at 1.5TB for the month.
There’s no way my usage has spiked like this.
I’m using Xfinity equipment. And I see old threads saying something similar happened in the past and it was an Xfinity issue.
Is there a way to monitor the usage by device using the Xfinity equipment?
Blackjackmark21
New Poster
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6 Messages
2 months ago
Just had a worthless call with Comcast support (888-565-4329). Their position is that since no one else has reported a problem, they stand by the usage.
Even though they see an obvious spike in my usage (doubling) as of 8/11/24 and continuing since then. Yet it's my issue, not theirs.
I have not changed my habits or connected devices
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user_cf3xxf
1 Message
1 month ago
We've been having the same issue for months now but haven't gotten any notifications since we never quite hit the limit. We got the notification in Sep and went over by 30GB. Looking at our month-to-month usage, the data started doubling in May 2024. We have not added any new devices and if anything, have used less data since I started going back into the office four times a week. I talked to someone at Xfinity who just broke down the daily usage in the past few months for me. This doesn't tell me anything except that Xfinity is clearly not calculating our data usage accurately. <Edited: Solicitation> This happened to us around the same time last year and suddenly after complaining to Xfinity, our usage significantly decreased the following month. Here is a snapshot of our data usage from Nov 2023 to current:
Nov 2023 - 230GB
Dec 2023 - 204 GB
Jan 2024 - 201 GB
Feb 2024 - 180 GB
Mar 2024 - 232 GB
Apr 2024 - 359 GB
May 2024 - 762 GB
Jun 2024 - 805 GB (was away for a week)
Jul 2024 - 1020 GB
Aug 2024 - 1107 GB (was away for a week)
Sep 2024 - 1229 GB
Oct 2024 - 258 GB (MTD as of 10/8)
(edited)
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user_5wsq2q
2 Messages
4 days ago
Will really appreciate a solution here
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therestlessroad
2 Messages
22 hours ago
The same thing is happening in my household. There has been no change in data consumption all year. Very low usage in the beginning of the year according to the Xfinity app, nothing in April, then all of a sudden it starts to spike in late May leading to a more than 10x data increase registered by Xfinity, but no change in our habits. Similarly strange that another person in Denver has the exact same data profile and problem. We have already paid for data overages as a result, but I think this is a software bug that the dev team needs to look at. I suspect it has to do with sending excessive bandwidth/ downstream delivery problem.
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