1 Message
Data usage spike
I see there are many who have had the same problem I have this past month, a sudden spike in data usage. Since the last post was a couple of years ago, I am hoping that someone can tell me a solution other than what I received from Xfinity. Suddenly this past month I have surpassed the limit of 1.2TB! Xfinity cannot tell me which device is supposedly using all the data. On my side I do not feel that my usage has changed dramatically as I am the only one using the data. There is no gaming, no kids, no extra devices listed as using my wifi. Yet here I am, over the limit, with no way of my DATA PROVIDER(Xfinity) letting me know which of my devices is using up all the data. I spent 45 min on the phone with Xfinity and the first thing they recommended was to upgrade to unlimited data. Really?? I looked back over my data use history of the past year, I have never gone over 750GB in a month and have had several months where I used under 50GB. While I was on the phone to tech support, I heard her say something along the lines of "well I see that you've used 700GB this month. I also see where it says you're over the limit. I need to take this to my manager." After many times of being on hold and them checking things, the end result was, they could not explain why the sudden change but since this is the first time I have been over on my data, they won't charge me. After further questioning I was told they would look into it. While not being charged is great, my main concern is that I don't want to go through this every month. Has anyone found an answer to the sudden spike? Any way of finding out how much data each device uses?
user_f1boo6
1 Message
8 months ago
Same problem. Customer service is dismal. Reading back on forum posts which seem to have a spike of activity 6 months ago in September and October, many customers have had very unsatisfactory results and trying to investigate this problem. I agree with the cynics who say they are trying to force us into paying for the higher tier plan. Right now T-Mobile 5G household is looking pretty good.
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XfinityAmira
Official Employee
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3.8K Messages
8 months ago
Hello @user_d1n71i! Thanks for taking the time to reach out to our team on Forums. We value you as a customer, and it's definitely concerning that your Data usage has increased a significant amount recently. I absolutely understand your frustration and it's important that we further investigate this for you. My team is here to help! Please send us a Direct Message to better review things on our end. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_27c7aa
Visitor
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2 Messages
8 months ago
Same issue here. Spent 90 min with customer service and 75% of the time they spent trying to get me to pay more for unlimited service or to try to convince me to get mobile (what a joke- you think I’ll get more service through you when you can’t even explain how it’s possible that I’ve used 3x of my normal data usage when none of my habits changed, and how 400 gigs were used in 4 days when most of my devices were paused, including my phones, which were on 5G and by far the most frequent users of data in my household?)
I really enjoy how, conveniently, I can’t even check my data usage in real time (this used to be an option apparently, because lots of threads that are more than a year old with this same issue stated you could check it in real time). they took that away so people couldn’t call them out on it.
This is a known issue scam. If this goes on for my next monthly cycle, not only am I most happy to give (more) money to a different provider, I’m filing complaints with the FCC, FTC, BBB.
More money for the shareholders via forcing people to upgrade to unlimited when they “can’t figure out” how people are using up that much data. How convenient that they can’t tell you what your data usage is per device (they have that info, there’s zero chance they don’t), and have no idea what’s going on, when this is clearly an ongoing issue scam.
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user_b822bb
Visitor
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19 Messages
8 months ago
This appears to be an ongoing scam by Xfinity. If not a scam then they need to address whatever is providing erroneous data information. I will again be taking this up further. No way am I going through the endless telephone calls that lead to no resolution. My data should not have reached the limit for March. Nothing at all in our household has changed. [Edited: "Solicitation"]
(edited)
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user_fdd88f
Visitor
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11 Messages
6 months ago
Agree. Same problem in May ‘24. Significantly higher usage with no change in our habits. No gaming, Netflix, streaming movies etc. you tube tv and Fox News predominate.
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ganderson2015
Frequent Visitor
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18 Messages
6 months ago
I am having the same issue, so this last month, I went around the house and basically categorized everything so I knew what was turning off when, you know all the smart lights, TVs, my home office, even the home office CPU & printer I took off line/ paused, and I am still at 1.1+
We only are only 2 people in our home and only stream in TV in the evenings, and yes I do run a home office during the day but I have done so for years. This spike started in Dec, in the 900's, and in Mar went to the 1T range
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