Data usage showing "0 GB" for the last two months
For June and so far July of 2025, I've lost the ability to monitor my data consumption. Both the Xfinity app and the web page shows that I've used 0 data, which is obviously incorrect. I need someone at Comcast to fix this, please.
XfinityMartyR
Official Employee
•
2.5K Messages
1 month ago
If your data usage is showing as 0, ensure you are using the correct Xfinity ID. You will need to be the Primary User or a Manager on the account. Also, verify that your modem is set up correctly and is showing as active in the Equipment tab within the Xfinity app.
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