1 Message
data usage problem
my data usage has been almost doubled in 1 day, my past usage has been around 700 gb on average, suddenly today its more than 1.3 tb, more than 500 gb consumed only in 1 day,
I see in past there was issue with xfinity system,
I don't want to pay unnecessary additional charges
XfinityChelseaB
Official Employee
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1.6K Messages
4 months ago
Hello @seal_rani26, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.
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jade82
Visitor
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1 Message
4 months ago
I, too, am having this issue. And this isnt the first time this has happened. Several years ago we had data spikes during January for no reason. After this issue, we began useing our computers data monitor and then what Xfinity is reporting and what the computers say are two very different things.
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