Data usage not working

In the Xfinity app I am not longer able to see where my home internet data usage is at- stopped working September 3rd. Talked to online support and they said it would be fixed within a couple days- still not working. Another agent said I am at 704 which is crazy for only 11 days. Help!!

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BruceW

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26.7K Messages

4 days ago

In the Xfinity app I am not longer able to see where my home internet data usage is at ...

As stated in https://www.xfinity.com/support/articles/do-not-see-usage-meter:

If you have questions related to the Data Usage Meter, please call us at 1-888-565-4329, and a service representative from the Customer Security Assurance department will be able to help you.

The fix probably will not be quick. When I had this problem it took them about 2 weeks to fix after I reported it.

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user_dz128d

6 Messages

Thanks- is there a way to escalate it that you know of?

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4 days ago

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user_dz128d

Data usage not working

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

user_dz128d

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