If you have questions related to the Data Usage Meter, please call us at 1-888-565-4329, and a service representative from the Customer Security Assurance department will be able to help you.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
@user_oswnct Thanks for reaching out to us, we do apologize for any clients you're having checking your data. Have you also tried checking your data from the awesome xfinity app to see if it shows your data usage there?
Also did you see the awesome information that @BruceW provided
Thank you for confirming that you called in. Have you recently made any changes to your promotional plan?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
If you'd like for us to check into your account to provide you with usage details, we can do so.
In order to help you regarding your account you will need to send our team a direct message. Follow these steps.
To send a "Direct Message" ("Private") message:
• Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am happy to be of assistance. Can you please send us a DM. You can start by clicking the chat icon located in the top right corner of your forums' page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
user_oswnct We replied to your DM yesterday when you sent it. Did you not see our reply?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I called the number provided and was told to check again in 10 days. Was I being dismissed? ...
Hard to say, but when my usage meter stopped working a few years ago it took them about 2 weeks to fix it after I reported the problem. I can't imagine why it takes so long, but it does.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
BruceW
Gold Problem Solver
•
26.6K Messages
16 days ago
As stated in https://www.xfinity.com/support/articles/do-not-see-usage-meter :
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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XfinityOrlandoM
Official Employee
•
2.4K Messages
14 days ago
@user_oswnct Thanks for reaching out to us, we do apologize for any clients you're having checking your data. Have you also tried checking your data from the awesome xfinity app to see if it shows your data usage there?
Also did you see the awesome information that @BruceW provided
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user_oswnct
Visitor
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5 Messages
3 days ago
8/15/25 dm sent to Xfinity Support
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BruceW
Gold Problem Solver
•
26.6K Messages
3 days ago
Hard to say, but when my usage meter stopped working a few years ago it took them about 2 weeks to fix it after I reported the problem. I can't imagine why it takes so long, but it does.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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