Contributor
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141 Messages
Data Usage Meter Stuck Since Scheduled Maintenance
We had scheduled maintenance in my area last week, and afterwards the data usage meter has failed to log any usage. It's been stuck at the same reading for the past week.
Over a week ago I noticed my IP lease time dropped from 4 days to 1 day. It then dropped from 1 day to 2 hrs, so I knew some sort of maintenance was coming. Sure enough, around 9/16 I was given notice on the Xfinity website that scheduled maintenance was planned overnight for 9/18. On 9/18 I noticed I was running on a new IP block and my modem had rebooted overnight with the leased time back up to 4 days. I had the mid-split upgrades last year, but some sort of maintenance was performed overnight.
Services appear to be working fine, but since that overnight work, my data usage meter has been stuck at 127 gigs. I have used several gigs since then streaming on various devices, including my XG1v4 box, and that's not registering the data usage either ... so it has nothing to do with my modem as none of the equipment is registering the data usage.
Something happened during the maintenance outage that assigned me a new IP address as well as breaking the data meter. This is the same reading whether using the website, app, or automated chat ... still stuck.
XfinityMichaelC
Official Employee
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4.1K Messages
3 months ago
Hey, Brocktoon! Thanks for reaching out to us on the forums! I apologize to hear of the issues you are having with the data meter not registering data usage correctly as I know how important it is to monitor data and make sure it's not going over the usage or to see if something unusual is going on. That is kind of odd that it happened once the maintenance was completed. I'm not seeing any new data since the 17th either. Since there are 3 days left in the month and that starts the new data block I would like to follow up with you then to see if the data starts to track again. If it doesn't then we might need to have a ticket open to look further into this. Would it be ok to follow up with you in 5 days (10/2)? That way we have a day into the new data usage block.
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Brocktoon
Contributor
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141 Messages
3 months ago
That sounds like a good plan. Possibly things will reset with the new month. It's not a major issue as my services are still working fine. But, my meter remains stuck even after streaming all weekend. We'll see how things look in a few days. Thanks again
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Brocktoon
Contributor
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141 Messages
3 months ago
It's now been a few days into October and the meter is still not working. It reset to zero, but is not logging any usage. This is streaming with my internet as well as streaming various apps on my XG1V4 ... so it's not related to my modem as it's still not registering usage on my Xfinity TV box either. In addition, under Internet > 'Your Plan' on the Xfinity account webpage, only 'Speed' and 'Equipment' are listed. It used to also list data usage but that is no longer there.
I've rebooted the modem and the XG1v4 box as well as even tried a full system refresh via the X1 help menu. No change with still zero usage showing.
Otherwise my services are working fine so doesn't appear to be an issue with my wiring or equipment on the premises. As mentioned before, I don't think it's a coincidence that this started right after overnight scheduled area maintenance a few weeks back.
Thanks
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user_y5346c
4 Messages
24 days ago
Did Xfinity ever resolve the problem with your data usage meter? I have had the exact same issue after schedule maintenance work was done in my area. I called Xfinity to report this issue but nothing has been resolved. So frustrating
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