Visitor
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1 Message
Data Usage Meter Incorrect & Cannot contact ANYONE to speak about it
So firstly, that was the first random username I tried that let me join.....even the forums are impossibly hard to connect with lol
Down to the issue, I received notice on the 22nd of the month that I had used 75% of the alloted 1.2 TB.....
Ok, not impossible, I was home a lot but I'm kinda frugal with it.
Then 5 days later, I received notice I had used 90% of the data for this month. I was not home and all devices were turned off for 2.5 of those 5 days.
Therefore, somehow, in 2.5 days (and I do sleep) I used 15% of my monthly allotment by streaming some shows, writing some emails and playing a few phone games? Give me a break.
How, in 22 days of being home nearly all the time and using devices and streaming shows, can I accumulate 75%, and then in 2.5 days right at the end of the month I've somehow jumped another 15% to a total of 90% usage?
If any of the 5 phone numbers I've found in the last few hours searching connected me to ANYONE instead of just disconnecting, I wouldn't be having this rant online.
BMod
Visitor
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3 Messages
22 days ago
I've just had an extremely similar problem; got a message that we were at 75% data usage on the 24th. We've normally only used about 250 GB or less a month. The next day it was over our 1.2 TB limit, and we'd been out all day. I've spent a lot of time talking with various Xfinity reps both online and on the phone. Mostly they have wanted me to buy the XFi unlimited data, which absolutely does NOT solve the problem. They finally said they could get someone to generate and send me a report showing my internet usage by device, but it has yet to show up.
I did discover that you can view the data usage on a Windows 11 computer from Settings > Network and Internet. There's a "Data Usage" tool in the top right corner that shows your data usage for the last 30 days. Only helps for computers though, not for other devices.
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user_8gsbfu
Visitor
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1 Message
22 days ago
same bull for me, no one to contact an their xfinity assistant is a joke and only works sometimes
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XfinityBillie
Official Employee
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3.4K Messages
21 days ago
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