Data Usage Doubled?

@user_ws403p

Thanks for reaching out to us,  as a parent that has teenagers and grandchildren,  being able to know which devices using the much data is a must for me.

The Xfinity app won't tell you exactly what device is using how much data but what it will show you is how long that device is online, which then you can narrow down which devices most likely incurring the most data.

That's how I was able to determine my son was the culprit in increasing my data.

I linked his device to a profile name and randomly checked it and I could see he was online the most so then I just did some detective work with the games he was streaming.

Now in most areas we launched what's called our new next generation speed plans https://www.xfinity.com/learn/internet-service , which with our new plans our Xfinity equipment and unlimited data now come included at no additional cost

I'll be happy to look at your account to see if you're in that area as you may get a better pricing with our new next generation plans that include unlimited data and then you won't have to worry about monitoring your data

To get started go ahead and send me a direct message including your first and last name and your complete service address

Here's the detailed steps to direct message us: 

• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message