Visitor
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1 Message
Data usage doubled compared to previous months
I recently switched plans from a discontinued plan to 1gb speeds. Ever since, its been a complete disaster. This month specifically, three weeks in I was over my data limit. Keep in mind, I haven't exceeded 800gbs in ober six months. How have I drastically managed to go way over my data limit the month after I choose a new plan? Sounds to me that Xfinity cant properly track their customers usage. Representatives at the stores only "idea" was to just pay an additional $30 a month for unlimited, even though I just switched to a more expensive plan. If ot weren't for the fact Xfinity was the only option, I'd have switched to a different ISP already
flatlander3
Problem Solver
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1.5K Messages
2 years ago
There are a lot of options for monitoring your own data usage. Even throttling your own traffic to avoid data caps. Personally, I would be much more concerned about why my data usage has suddenly skyrocketed, rather than being upset over an overage fee.
They say they can't track by device, and perhaps that's true. Their equipment also does not have the capability any more. How you fix that is by passing all data from every device you own, including cable boxes/streaming devices and WiFi through something else that can do it. You won't be able to monitor a coax connected cable box, but they do have a WiFi version if you really have to use one of those for some odd reason.
The solution can be as simple as a retasked dusty Linux box currently on your scrap pile, and a USB stick for WiFi access (usb WiFi will limit throughput due to hardware limitations). Even if you don't have a spare machine on a scrap pile, you can get a refurbished desktop for ~$80 or less for this task. Less than an overage charge. There are many other better solutions as well.
You got options.
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XfinityDena
Official Employee
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3.4K Messages
2 years ago
Thank you for reaching out about your account and the increase in data usage. At this time data usage is verified by an independent, third-party auditor. The best course of action, in this case, would actually be to report this to our Customer Security Assurance. You can contact them by following this link: https://internetsecurity.xfinity.com/help/report-abuse/ or by calling CSA Toll-Free Number: 1-888-565-4329.
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BruceW
Gold Problem Solver
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26.5K Messages
2 years ago
For reasons I do not understand including the final "/" at the end of that link causes it to redirect to "internet-security-site-web.wc-g2.cf.comcast.net", which operates on a private IP like 172.24.81.* and is therefore not accessible to customers. Attempting to follow it results in a "The connection has timed out" failure. OTOH https://internetsecurity.xfinity.com/help/report-abuse (no final "/") is accessible.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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