New Poster
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5 Messages
Data overages
In May, my data usage increased by 300GB/month. There have been no new devices, no new users, my streaming habits have not changed, my password has been changed multiple times, my modem restarted and still my data usage is climbing. I've already spent hours in online chats with support and on the phone with support. Spent close to an hour on the pone with Customer Security Assurance yesterday and no help or ideas on a resolution.
The most I got from support was "your modem is leaking, and you need to replace it." Silliest thing I've heard in my over 45 years of working in IT. I am not happy right not and am very much considering change to another internet provider.
My average usage prior to May was below 600GB. Is this perhaps a ploy by Comcast to force customers to an unlimited data plan?
flatlander3
Problem Solver
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1.5K Messages
2 years ago
Modems is leaking.
Well that is a silly explanation but you probably still are using the data. You are also blind if you are using their equipment, and you are really blind if you are using their cable TV equipment and using any other streaming service on it than their cable lineup with a streaming app, which will really burn trough data.
40GB/day average (That is 1.2T/month) is surprisingly a little amount of data if you are streaming and running unthrottled. I can easily exceed that with a low end Roku TV using WiFi, and streaming services are not equal in data use. Some can really be pigs. Add a couple of phone updates at 11GB a pop (if they worked the 1st time and didn't hang -- iphone had two this month), and some quarterly windows July roll-ups, and even assuming everything is working correctly on your network, and you don't have the neighbors stray devices connecting via MoCA, and have a Point of Entry filter installed, you'll see some data swings.
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If you can see when and which device used it, and control the bandwidth by device, a data cap isn't that big a deal. You might even find out you've got something that isn't behaving correctly.
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