1 Message
Data overage
Last August, out of nowhere, my data usage doubled. Then every month since it has basically crept up and up until last month it finally went over my 1.2TB cap. That’s an insane amount of data and no chance we go over that. Now this month (March), my family has been out of town for an entire week and we’re dangerously close to going over the 1.2TB again, how!?! You’re telling me I went from basically using half of my allotted data max to now hitting it in 3 weeks. Then when I try and find the culprit of what’s using so much data, your app conveniently doesn’t give me that info, just how much total I use. Either something is wrong with my data “counter” or Xfinity is scamming me to try and get me out of the grandfathered Triple Play package I still have. I refuse to call in and go through the whole “are your cables in tight? Did you try and restart it?”… Someone please help me.
XfinityAmira
Official Employee
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4.1K Messages
1 month ago
Hello user_6974c1, thanks for taking the time to reach out to our Forum. We value you as a customer and appreciate you choosing Xfinity as your service provider. I am sorry to hear that this data usage concern has been causing your household trouble over the last few months. I definitely understand wanting to get to the bottom of this, and my team is here to help. Please send us a Direct Message so that we can better assist you. Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message icon” (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the To line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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Allison2080
Visitor
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8 Messages
12 days ago
This has been happening to me too! I changed my contract to fix it in February 2025 only to find out it was never fixed and did not get more data a month. This month (April), I am already at 75% of home internet data usage. I did an online chat today and they basically told me that I had to pay $10 more for unlimited. I feel like I am being taken advantage of. My recent contract was supposed to be a good deal and now they just keep charging me more money to upgrade my plan. I neve had issues with data overage. Data overage started in October 2024 out of nowhere!
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