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Mazzillionaire
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1st Reply

3 Messages

Wednesday, August 23rd, 2023 11:56 AM

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Data Overage (Doubled)

My fiancé and I just moved a few months ago and got a good deal on Xfinity for a 2-year contract. I noticed my first few months were around 400-500GB worth of usage, but over the last 2 months  it’s doubled and the trend shows I will exceed the data cap by the end of the month. I’ve spent the last 2 hours reading the old forum posts that have closed and boy I don’t have that much hope…. The only new device we’ve gotten in the last month was a Roku (purely because our old one broke). So no change. Everything has been the exact same, no new devices, no new guests or visits, just me and her doing everything the same. 

Question

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Updated 

2 years ago

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Mazzillionaire

3 Messages

2 years ago

So far up 56 Gigs today while no one was home. So that’s cool.

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Mazzillionaire

3 Messages

2 years ago

Total of 65 gigs today.  That’s about 7 hours of 4K streaming. Yeah…. That didn’t happen today. 

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flatlander3

Problem Solver

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1.5K Messages

@Mazzillionaire​  Meh.  Wife likes Peacock [Edited: "Inflammatory"].  It can pull 30mbps on a [Edited: "Language"] wallyworld Roku TV with WiFi.  That's 13.5GB/hour if I don't throttle streaming devices individually with my firewall.  Bandwidth settings in apps on streaming devices?  Useless.

It is what it is.  If you're trying to beat a data cap, you're going to have to manage data and be able to see it.

(edited)

2 years ago

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DependentCustomer

Contributor

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47 Messages

2 years ago

I had my data double on a month where we had no service line for 3 weeks. I also supposively 0 data for May. No idea how they get these numbers but I don't trust them. 

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flatlander3

Problem Solver

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1.5K Messages

@DependentCustomer​  Then you get unlimited for free!  Hooray! 

Orphaned/obsolete "no longer" supported equipment may do that.  They don't say how their outsourced 3rd party does the data collection other than it's "super accurate". 

The downside is they probably won't load the config file so you won't get plan speed, but it will still work.  In my case, it was zero for a while, and now, for the past few months, it's "counting" around 50-60GB total for a month.  I don't actually know what it counts, but it's not data.  All the more reason to log your own extremely detailed device and data use with equipment that can do that for any dispute that may crop up. 

I'd also be much more concerned about data use I couldn't account for, than I would be about an overage charge.  Missing MoCA point of entry filter (other neighbors devices connecting that way?), some other issue internally?  Hard to tell if you can't see anything.

2 years ago

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XfinityAdrienne

Official Employee

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1.3K Messages

2 years ago

Hey there, @Mazzillionaire! I am very sorry to hear about the experience with the Data usage. We are unable to track down the specifics on our end, and we do recommend reaching out to our Customer Security Assurance Team to dispute your data, and if you think it is calculating incorrectly. They can be reached here 1-877-807-6581. Please let us know if you have any further questions/concerns. 

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user_e21916

4 Messages

2 years ago

similar issue https://www.reddit.com/r/Comcast_Xfinity/comments/1623fwu/exceeded_your_monthly_data_usage_plan_but_router/

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