3 Messages
Data Overage (Doubled)
My fiancé and I just moved a few months ago and got a good deal on Xfinity for a 2-year contract. I noticed my first few months were around 400-500GB worth of usage, but over the last 2 months it’s doubled and the trend shows I will exceed the data cap by the end of the month. I’ve spent the last 2 hours reading the old forum posts that have closed and boy I don’t have that much hope…. The only new device we’ve gotten in the last month was a Roku (purely because our old one broke). So no change. Everything has been the exact same, no new devices, no new guests or visits, just me and her doing everything the same.
Mazzillionaire
3 Messages
2 years ago
So far up 56 Gigs today while no one was home. So that’s cool.
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Mazzillionaire
3 Messages
2 years ago
Total of 65 gigs today. That’s about 7 hours of 4K streaming. Yeah…. That didn’t happen today.
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DependentCustomer
Contributor
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47 Messages
2 years ago
I had my data double on a month where we had no service line for 3 weeks. I also supposively 0 data for May. No idea how they get these numbers but I don't trust them.
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XfinityAdrienne
Official Employee
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1.3K Messages
2 years ago
Hey there, @Mazzillionaire! I am very sorry to hear about the experience with the Data usage. We are unable to track down the specifics on our end, and we do recommend reaching out to our Customer Security Assurance Team to dispute your data, and if you think it is calculating incorrectly. They can be reached here 1-877-807-6581. Please let us know if you have any further questions/concerns.
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user_e21916
4 Messages
2 years ago
similar issue https://www.reddit.com/r/Comcast_Xfinity/comments/1623fwu/exceeded_your_monthly_data_usage_plan_but_router/
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