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leafswish
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Tuesday, December 10th, 2024 7:10 PM

daily service interruptions since bomb cyclone on 11/20/2024

Hi, I've had almost daily service interruptions since the bomb cyclone hit the Seattle area on November 20th, 2024. These interruptions have been intermittent and occur seemingly every day. I can't get through to a live person via the phone number as the automated system just tells me "speaking to someone won't make anything go faster" but I need a line of communication about what actually is wrong and what is being done to fix it. Its been this way for about three weeks and I just need some answers.

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3 days ago

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XfinityRichard

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1.4K Messages

3 days ago

Hi there, @leafswish ! Thank you so much for reaching your Digital Care team. I appreciate your patience while you waited to connect with me. I definitely understand your concerns regarding the numerous service interruptions that has been impacting your service. Please be assured you reached the right person to assist you. Can you please DM me your first and last name, along with your full service address so that I can assist you further.-Richard

To send a direct message [private message]:

  •   Click "Sign In" if necessary
  •   Click the "Direct Message" icon
  •   Click the "New message" (pencil and paper) icon
  •   The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
  •   - As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
  •   - An "Xfinity Support" graphic replaces the "To:" line.
  •   Type your message in the text area near the bottom of the window
  •   Press Enter to send it

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