Jonathan746's profile

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2 Messages

Mon, Jan 11, 2021 1:00 AM

Daily resets

Still trying to schedule a technician visit. This has been going on for 2 months and all they want to do is test and retest the modem. I tell them it's not the modem. It is dual services sharing 1 cable from the pole the split outside the building. None of these issues were happening before they split the cable for rhe additional services

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EG

Expert

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87.1K Messages

5 m ago

What do the modem's signal stats look like ? Try getting them here http://192.168.100.1 or here http://10.0.0.1

Please post the *Downstream Power Level*, the *Upstream Power Level*, and the *SNR* (Signal to Noise Ratio) numbers.

What is the exact make and model number of the modem ?


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