Visitor
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1 Message
Daily Outages
I need assistance. I have experienced daily outages for the past 7 days. Most last throughout the day and affect all of my services. I work from home so this has become extremely difficult. There is no xfinity hotspot within my reach.
As I type this, my services have been out for 13 hours and I have several online meetings scheduled today. There is no inclement weather—the sun is shining.
I have been a customer since 1999 and I am beyond frustrated at this point!
XfinityThomasC
Official Employee
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2.8K Messages
2 days ago
Hello, @DLaBay and sorry to read about this inconvenience. Although service interruptions are inevitable, we don't want our customers experiencing poor service on a daily. Especially long time loyal customers like you. When this happened did you confirm that it was in fact a service interruption in your area? The Xfinity App will have these alerts and our Xfinity Status Center Page.
You can sign up to receive an automated text message once the issue clears up. You'll also receive a text if the technicians update the expected resolution time. I want to determine if this was happening to every customer on the same node as you or just in your household in case there needs to be further troubleshooting.
You can also request an adjustment for an interruption by visiting the support page. Scroll down to Outage map and credit, click Check credit eligibility, and enter details about your outage. If eligible, a credit is automatically added to your account. Have you experienced any more service interruptions since reporting this?
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