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user_jcw10
1st Topic

2 Messages

Saturday, September 9th, 2023 2:58 PM

Closed

Daily loss of internet

I am forced to have Xfinity because it’s the only internet available in my area and I have had problems since day one. I have the highest speed package but my devices do not even get close to those speeds. On top of that I experience like 5 outages a month. However, the month of September just started, and we are already at 4 outages and they are happening almost daily. I work from home so this is not ok. Someone said they will add a $20 credit to my bill but that hasn’t happened. Does loss of service happen frequently for anyone else?

Question

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Updated 

1 year ago

132

3

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EG

Expert

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110K Messages

2 years ago

First. When these outages occur are they being officially indicated here with any info about them ?;


https://www.xfinity.com/support/status 


Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.


Or you can use the Xfinity App: https://www.xfinity.com/apps 

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user_jcw10

2 Messages

Yes they are official outages, that [Edited: Language] near happen daily! I already have all of that and it does not change the fact that the network is unreliable, and goes out daily! 

My question was does anyone else have these issues not the condescending response you offered!  And if you work for Xfinity where is my $20 credit? 

(edited)

2 years ago

0

user_8ykd2k

1 Message

I am having major disconnect issues. Internet stops working for up to 10 minutes at a time then magically turns back on??? Have had 2 tech visits and a new line to my house installed and still have the same issue. The techs have gone through every line inside my house and can’t find any problems. Customer service is useless. Can’t speak to anyone who will help end this problem. Now they say that a third party company will come to my neighborhood to check the signal in their lines… but can’t tell me who or when it will be done. I have been a customer for over 40 years and I am now ready to switch to another service as this problem persists and I don’t think comcast has any intention of solving this problem. 

1 year ago

0

CCJodie

Problem Solver

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1.3K Messages

@user_8ykd2k Hello, I would really like to look into this more, so we don't lose you as a customer! Please send us a direct message with your full name and service address. 

Here are the detailed steps to Direct Message us:

• Click "Sign In" if necessary

• Click the "Direct Message" icon (upper right corner of this page)

• Click the "New message" (pencil and paper) icon

• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list

• Type your message in the text area near the bottom of the window

• Press Enter to send your message

I no longer work for Comcast.

1 year ago

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EG

Expert

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110K Messages

2 years ago

@user_jcw10 

Sorry you feel that way. Good luck.

(edited)

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XfinityEmilyB

Official Employee

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2K Messages

2 years ago

Welcome to our community forum, @user_jcw10 and thank you @EG for taking time out of your day to lend a helping hand :). I know I wouldn't want to pay for service I couldn't use, so we can definitely offer credits for the time it took our awesome technician to restore service in your area. 

Please visit this site to request a credit. Once you get to the site, sign in, then check the tips section to check for eligibility. A credit will automatically be applied to your account if you meet all the requirements.

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