Chaffee15's profile

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1 Message

Sun, Feb 16, 2020 10:00 AM

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Daily Intermittent Internet Dropping

For the past 2 or so weeks, our internet has been intermittently dropping. Whether light or heavy usage, it will go out for approximately 2-3 minutes then come back on. A service tech came out last week and said, expectedly, that everything seemed normal from his end. He did note that our modem had been restarted around 40 times and our next door neighbors had been restarted around 50. The modem was replaced, but the issue persists.

Gateway modelTG3482G      Internet speed: 500Mbps

Upstream, Downstream, and Event Logs

Upstream
Channel Bonding Value
Index
1
2
3
4
Lock Status
Locked
Locked
Locked
Locked
Frequency
23700000
36700000
30300000
17300000
Symbol Rate
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
5120 KSym/sec
Power Level
41.020599
41.270599
42.020599
41.520599
Modulation
64QAM
64QAM
64QAM
64QAM
Channel Type
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA
US_TYPE_ATDMA

 

Downstream
Channel Bonding Value
Index
17
0
18
19
20
21
22
23
24
25
26
27
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
 
Lock Status
Locked
NotLocked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Locked
Frequency
435000000
 
441000000
447000000
453000000
459000000
465000000
471000000
477000000
483000000
489000000
495000000
501000000
507000000
513000000
519000000
525000000
531000000
537000000
543000000
549000000
555000000
561000000
567000000
573000000
579000000
585000000
591000000
597000000
603000000
615000000
621000000
563600000
SNR
36.609653
 
36.609653
36.609653
36.609653
36.609653
36.609653
36.609653
37.355988
36.609653
36.609653
36.386890
36.609653
37.355988
37.355988
37.355988
37.355988
37.355988
37.355988
36.609653
37.355988
37.355988
37.355988
37.636276
37.355988
37.355988
37.355988
37.355988
37.636276
37.636276
37.636276
37.636276
NA
Power Level
0.599998
 
0.500000
0.200001
0.299999
0.299999
0.400002
0.599998
0.500000
0.599998
0.599998
0.599998
0.700001
0.799999
1.000000
0.799999
1.000000
0.799999
1.000000
0.799999
0.900002
0.799999
0.799999
0.500000
0.599998
0.400002
0.500000
0.400002
0.400002
0.700001
0.799999
0.700001
NA
Modulation
QAM256
UNKNOWN
QAM256
QAM256
QAM256

 

ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 82 2020/2/16 09:35:28 Critical
ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 24 2020/2/16 09:35:28 Critical
ti_dhcp6c[27012]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sun Feb 16 17:35:27 2020 2020/2/16 09:35:28 Critical
ti_dhcp6c[27012]: 72001015-DHCPv6 Failed - No Prefix Available 2020/2/16 09:35:27 Critical
ti_dhcp6c[27012]: 72001014-DHCPv6 Failed - No Address Available 2020/2/16 09:35:27 Critical
ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 82 2020/2/16 09:35:27 Critical
ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 24 2020/2/16 09:35:27 Critical
DHCPv4[26366]: 72001001-DHCPv4 Provision - Completed 2020/2/16 09:35:26 Informational
DHCPv4[4578]: 72001020-DHCPv4 - IP Address Released 2020/2/16 09:34:20 Informational
ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 82 2020/2/14 18:15:57 Critical
ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 24 2020/2/14 18:15:57 Critical
ti_dhcp6c[5442]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sat Feb 15 02:15:56 2020 2020/2/14 18:15:57 Critical
ti_dhcp6c[5442]: 72001015-DHCPv6 Failed - No Prefix Available 2020/2/14 18:15:56 Critical
ti_dhcp6c[5442]: 72001014-DHCPv6 Failed - No Address Available 2020/2/14 18:15:56 Critical
ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 82 2020/2/14 18:15:56 Critical
ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 24 2020/2/14 18:15:56 Critical
DHCPv4[4578]: 72001001-DHCPv4 Provision - Completed 2020/2/14 18:15:54 Informational
DHCPv4[21381]: 72001020-DHCPv4 - IP Address Released 2020/2/14 18:14:53 Informational

 

 

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2 y ago

Same issue.

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