Regular Visitor
•
1 Message
Daily Intermittent Internet Dropping
For the past 2 or so weeks, our internet has been intermittently dropping. Whether light or heavy usage, it will go out for approximately 2-3 minutes then come back on. A service tech came out last week and said, expectedly, that everything seemed normal from his end. He did note that our modem had been restarted around 40 times and our next door neighbors had been restarted around 50. The modem was replaced, but the issue persists.
Gateway model: TG3482G Internet speed: 500Mbps
Upstream, Downstream, and Event Logs
|
Upstream
|
Channel Bonding Value | ||||
| Index |
1
|
2
|
3
|
4
|
|
|---|---|---|---|---|---|
| Lock Status |
Locked
|
Locked
|
Locked
|
Locked
|
|
| Frequency |
23700000
|
36700000
|
30300000
|
17300000
|
|
| Symbol Rate |
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
5120 KSym/sec
|
|
| Power Level |
41.020599
|
41.270599
|
42.020599
|
41.520599
|
|
| Modulation |
64QAM
|
64QAM
|
64QAM
|
64QAM
|
|
| Channel Type |
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
US_TYPE_ATDMA
|
|
|
Downstream
|
Channel Bonding Value | ||||||||||||||||||||||||||||||||
| Index |
17
|
0
|
18
|
19
|
20
|
21
|
22
|
23
|
24
|
25
|
26
|
27
|
28
|
29
|
30
|
31
|
32
|
33
|
34
|
35
|
36
|
37
|
38
|
39
|
40
|
41
|
42
|
43
|
44
|
45
|
46
|
47
|
|
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Lock Status |
Locked
|
NotLocked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
Locked
|
| Frequency |
435000000
|
|
441000000
|
447000000
|
453000000
|
459000000
|
465000000
|
471000000
|
477000000
|
483000000
|
489000000
|
495000000
|
501000000
|
507000000
|
513000000
|
519000000
|
525000000
|
531000000
|
537000000
|
543000000
|
549000000
|
555000000
|
561000000
|
567000000
|
573000000
|
579000000
|
585000000
|
591000000
|
597000000
|
603000000
|
615000000
|
621000000
|
563600000
|
| SNR |
36.609653
|
|
36.609653
|
36.609653
|
36.609653
|
36.609653
|
36.609653
|
36.609653
|
37.355988
|
36.609653
|
36.609653
|
36.386890
|
36.609653
|
37.355988
|
37.355988
|
37.355988
|
37.355988
|
37.355988
|
37.355988
|
36.609653
|
37.355988
|
37.355988
|
37.355988
|
37.636276
|
37.355988
|
37.355988
|
37.355988
|
37.355988
|
37.636276
|
37.636276
|
37.636276
|
37.636276
|
NA
|
| Power Level |
0.599998
|
|
0.500000
|
0.200001
|
0.299999
|
0.299999
|
0.400002
|
0.599998
|
0.500000
|
0.599998
|
0.599998
|
0.599998
|
0.700001
|
0.799999
|
1.000000
|
0.799999
|
1.000000
|
0.799999
|
1.000000
|
0.799999
|
0.900002
|
0.799999
|
0.799999
|
0.500000
|
0.599998
|
0.400002
|
0.500000
|
0.400002
|
0.400002
|
0.700001
|
0.799999
|
0.700001
|
NA
|
| Modulation |
QAM256
|
UNKNOWN
|
QAM256
|
QAM256
|
QAM256
|
||||||||||||||||||||||||||||
| ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/2/16 09:35:28 | Critical |
| ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/2/16 09:35:28 | Critical |
| ti_dhcp6c[27012]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sun Feb 16 17:35:27 2020 | 2020/2/16 09:35:28 | Critical |
| ti_dhcp6c[27012]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/2/16 09:35:27 | Critical |
| ti_dhcp6c[27012]: 72001014-DHCPv6 Failed - No Address Available | 2020/2/16 09:35:27 | Critical |
| ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/2/16 09:35:27 | Critical |
| ti_dhcp6c[27012]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/2/16 09:35:27 | Critical |
| DHCPv4[26366]: 72001001-DHCPv4 Provision - Completed | 2020/2/16 09:35:26 | Informational |
| DHCPv4[4578]: 72001020-DHCPv4 - IP Address Released | 2020/2/16 09:34:20 | Informational |
| ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/2/14 18:15:57 | Critical |
| ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/2/14 18:15:57 | Critical |
| ti_dhcp6c[5442]: 72001004-DHCPv6 Provision - 0 Retries Attempted with Last attempt at Sat Feb 15 02:15:56 2020 | 2020/2/14 18:15:57 | Critical |
| ti_dhcp6c[5442]: 72001015-DHCPv6 Failed - No Prefix Available | 2020/2/14 18:15:56 | Critical |
| ti_dhcp6c[5442]: 72001014-DHCPv6 Failed - No Address Available | 2020/2/14 18:15:56 | Critical |
| ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 82 | 2020/2/14 18:15:56 | Critical |
| ti_dhcp6c[5442]: 72001011-DHCPv6 - Missing Required Option 24 | 2020/2/14 18:15:56 | Critical |
| DHCPv4[4578]: 72001001-DHCPv4 Provision - Completed | 2020/2/14 18:15:54 | Informational |
| DHCPv4[21381]: 72001020-DHCPv4 - IP Address Released | 2020/2/14 18:14:53 | Informational |
ketan_kodmelwar
New Poster
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1 Message
5 years ago
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