Daily Connectivity and network issues after years of service with no problems

user_sloqh4, Hi there! Thank you for taking the time to share everything that's been happening. I can absolutely understand how frustrating this must be, especially when you rely on your internet connection to work from home and have been dealing with ongoing service interruptions after years of reliable service. I appreciate you already having a technician visit and trying the replacement modem. Since the issue is continuing and you've now experienced extended service interruptions in addition to the intermittent drops, we'd like to take a closer look at what's going on and review the work that has already been completed. Would you mind sending us a direct message with your first/last name and full address by clicking the "direct message" icon on the upper right page of the forum page? Once you click on that, click the "Start new conversation" (pencil and paper) icon. In the 'To:" line, input our shared handle "Xfinity Support" to send us a direct message, so we can access the account securely and investigate further. We'll review the signal history, any known service interruptions in the area, and determine what additional steps may be needed to get this resolved.