Visitor

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2 Messages

Tuesday, April 28th, 2026 2:18 AM

customer service

I’m reviewing my monthly bill and my home internet charge of nearly $150/month seems far above your current advertised pricing. I’d like to understand exactly what I’m paying for and explore moving to your best current internet-only plan with the same or better performance. I see that I'm paying $124.00 for the Gigabit Extra, which seems very high; what are my other options? And i'm paying $25.00 for xFi Complete... I don't think I really need that, can you please explain what this is and how it benefits me? Thank you very much! 

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Visitor

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2 Messages

2 hours ago

I was just communicating with an agent and then got disconnected .... please come back!! 

Official Employee

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596 Messages

@user_0co1u3, hey there! I am not sure if you were talking about me, but I am still here in our private chat. I'll get this post handled when we are done chatting there. 😀

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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