user_8cn0vu Thank you so much for stopping in for help with getting an appointment set up. Having service issues is never fun, and we appreciate the chance to help make sure you are taken care of. The Xfinity assistant is a great option if an appointment is needed. It will walk through some troubleshooting options, and if an issue is detected, it will offer the next available appointment for you.
Have you already used the Xfinity assistant to troubleshoot?
If you tell us a little more about what is going on, we also may be able to help.
EG
Expert
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114.8K Messages
2 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAmandaB
Official Employee
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2.8K Messages
2 hours ago
Have you already used the Xfinity assistant to troubleshoot?
If you tell us a little more about what is going on, we also may be able to help.
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