Visitor
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3 Messages
Customer service phone number
Need a live person bc I am stuck no WiFi at home and been turning off/n to troubleshoot and Xfinity chat is hung up and not responding
Visitor
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3 Messages
Need a live person bc I am stuck no WiFi at home and been turning off/n to troubleshoot and Xfinity chat is hung up and not responding
EG
Expert
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116.9K Messages
7 days ago
First. Check their site for official info on any possible local outages here;
https://www.xfinity.com/support/status
Use a cell phone internet service, a public WiFi hotspot, or a neighbor's internet if you need to in order to check it.
Or you can use their Xfinity App: https://www.xfinity.com/apps
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XfinityJeffB
Official Employee
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208 Messages
5 days ago
Hello user_giidl4, thank you for reaching out here in our Xfinity Community forum. I am a live person, and I am happy to help you. I see you are having Wi-Fi issues, is your network turning on and off, or your modem? Any power issues in your area currently? Have you checked all connections to your gateway and verified they are "finger tight"?
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