Customer owned T25 modem question
I connected a new T25 Surfboard modem over the weekend - Everything in our network is connected, 4 of us are working/schooling from home - everyrhing is working fine. however our Account device status page shows Not connected / issues and phone support is also saying same.
When I was on the phone with support - I had a direct Coax from the wall into the modem, and direct ethernet to my laptop.
Everything is working 100% -- but Comcast is not seeing that.
Does it matter ?