Crumbling infrastructure

I have attempted to report a very low hanging line to my house on several occasions with no resolution. I was hoping that when DTE replaced the rotten, crumbling, leaning pole behind my home that would solve the issue. However, after installing a new pole, the top of the old one was simply cut and cable/internet lines are still attached. Xfinity sent me a text saying that they completed repairs but this is totally unacceptable. This pole needs to be removed and the lines need to be attached to the new one.