Visitor
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1 Message
credit for service call
A few months ago my internet wasn't working (again) and so I made arrangement to have someone come out to look at it. I was never informed that there would be a
charge. to my surprise, there was a $100 charge on my next bill for the call. Since I was never informed, I don't feel I should have to pay this. I have done several chats
that took probably an hour each with some transferring me to 3 different agents. All the chats went the same. You will be credited, don't worry. Well, needless to say,
I was never credited. I refuse to pay this charge and have told them so. They are now threatening to suspend my service in a few weeks if I don't my past due charges.
I am ready to cancel my service with Xfinity over this matter. I pay too much for their service as it is. Any advice?
EG
Expert
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111K Messages
2 days ago
Concern moved here to the Billing help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityKassie
Official Employee
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1.8K Messages
2 days ago
Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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