Regular Visitor
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4 Messages
Could this cause my cable outage?
Saw neighbor on ladder at utility pole. Came back saw orange cable connected, hanging and leading to their home. I now have no internet cable services. I have pics of cable connection at box on pole and orange cable flowing down and towards a house but cannot find a way to attach to this post. CS wants me to wait a week for a tech to check my home, problem is not in the home.
XfinityAldrik
Official Employee
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2.8K Messages
14 hours ago
Good evening @khorneboy! The timing would definitely raise questions, especially if your services stopped working after you noticed work being done at the utility pole.
You mentioned a different customer service team advised waiting a week for a technician. Just to confirm, did they attempt to remotely troubleshoot services and then advise a tech would be needed to resolve the concern?
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