Skip to main content
user_a3ow8v
1st Topic
1st Reply

Visitor

 • 

4 Messages

Tuesday, July 15th, 2025

Could not sign in to PGE

I went to pge.com website without any issue. However when I clicked on the button "sign in" on that page, I got the following error:

The requested URL was rejected. Please consult with your administrator.
Your support ID is f78fdb84-c9d0-445d-8fce-88dc3c69ba6e

I tried using different browsers and different OS and got the same error.

The interesting thing is when I used the same machine in 2 of my friend's house, I was able to log in with all different browsers/OS  and did not encounter any issue. My friends also use xfinity internet but they live in a different city.

I wonder what could cause this problem. Could that be related to the new cable modem I received a few months earlier?

Thanks for any insight!

Question

 • 

Updated 

3 days ago

86

3

0

Oldest First
Selected Oldest First
XfinityJustinC

Official Employee

 • 

1.5K Messages

1 month ago

Hello, @user_a3ow8v thank you for reaching out over Xfinity Forums. I wanted to see if you're still experiencing issues with trying to access the PGE website. With you mentioning you had received a new modem recently. Our gateways do include advanced security, which can block websites at times that may be deemed a security threat: https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security

- Do you happen to know if your friends have a Xfinity gateway as well, when you tested at their homes? 
- Do you know if you have advanced security active on your account? 

If you do have advanced security active, you can report websites that you're having issues connecting online at our Customer Security Assurance site: https://spa.xfinity.com/help

1

0

user_a3ow8v

Visitor

 • 

4 Messages

One of my friends uses a Xfinity gateway. I compared the pictures of the gateway and they look exactly the same.

Also I have advanced security active on my account.

I reported my issue to the Customer Security Assurance website. They replied that there is no Advanced Security block to the reported website.

I also tried other method to login pge website. If my computer used the hot spot established by my cellphone to connect to pge website, it did not have any issue when I clicked the "login" button.

Why it fails when connecting through Xfinity internet is still a mystery to me.

Like

Reply

1 month ago

0

Junted

Visitor

 • 

7 Messages

27 days ago

@XfinityJustinC 

I am having this exact same issue with the PG&E login page. (https://myaccount.pge.com/myaccount/s/login)

As far as I can tell, I do not have Advanced Security set up.  (When I pull up that section in the Xfinity app it wants me to go through the setup process)

I can access the PG&E login page just fine on my cell phone (not connected to wifi) and through my work laptop which uses a VPN.

I have asked friends who have Xfinity as their ISP, along with a gateway provided by Xfinity, and they are not able to replicate the issue.

1

0

XfinityKei

Official Employee

 • 

1.8K Messages

@Junted I'm sorry to hear you're having an issue with this webpage.

Is this the only website you're having an issue with?


You can turn on/off Advanced Security from the Home tab in the Xfinity app. Simply click on the Advanced Security tile and follow the steps to enable/disable Advanced Security.

 

Are you seeing any error messages or error codes when you try to access the PG&E webpage?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

25 days ago

0

user_a3ow8v

Visitor

 • 

4 Messages

25 days ago

I turned off Advanced Security in the Xfinity app and restarted the router just in case. I got the same error "Error 403 - forbidden" as before when trying to reach pge login page (https://myaccount.pge.com/myaccount/s/login).

11

0

XfinityThomasB

Official Employee

 • 

2.2K Messages

user_a3ow8v

Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue.

To send a Direct message:
Click "Sign In" if necessary
• Click the "Direct Message" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

23 days ago

0

Junted

Visitor

 • 

7 Messages

@user_a3ow8v 

Did this ever get resolved for you?

Thanks!

Like

Reply

16 days ago

0

XfinityRaul

Official Employee

 • 

2.2K Messages

@Junted Have you visiting this link to report this problem with our Xfinity Advanced Security team https://www.xfinity.com/support/articles/using-xfinity-xfi-advanced-security? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

16 days ago

0

Junted

Visitor

 • 

7 Messages

@XfinityRaul​ 

I don't have Advanced Security set up.

Like

Reply

16 days ago

0

user_a3ow8v

Visitor

 • 

4 Messages

@Junted 

As suggested in the forum, I posted a direct message to the support team with all the information. I have not heard back from them yet. The problem still exists.

Like

Reply

15 days ago

0

forum icon

New to the Community?

Start Here